The Oceanic Platform of the Canary Islands (PLOCAN) has awarded the service contract for the implementation and comprehensive management of its electronic headquarters, registry, and electronic records system. This project, valued at over 200,000 euros, reinforces the entity’s commitment to modernization, transparency, and efficiency in administrative management.
The solution, deployed in SaaS mode and fully compliant with the National Security and Interoperability Framework, will be integrated with Spain’s state electronic administration systems to ensure a consistent and reliable user experience.
The new tool will enable complete electronic interaction between citizens, companies, and PLOCAN, guaranteeing a reliable, accessible, and inclusive digital public service in administrative procedures.
Key features include: authentication through official systems (CL@VE and European eIDAS systems), integration with the Data Intermediation Platform, interoperable electronic registry, advanced document management, electronic case processing, electronic signature (including biometric), electronic notifications, unified digital archiving, secure whistleblowing channel, in-person and online appointment booking system, internal messaging and chat, and advanced data analytics modules for administrative records.
The solution is expected to be fully operational before the end of the year, following the phases of configuration, integration, training, and data migration, according to a schedule designed to minimize the impact on PLOCAN’s daily operations.
PLOCAN’s Managing Director, Carlos Medina, stated: “With this electronic headquarters we are taking a decisive step toward simplifying the experience of those who interact with PLOCAN. We are offering them a single digital window, available 24/7, that guarantees security, data protection, and transparency.”
He also added: “This is a tangible improvement in public services: less paperwork, fewer commutes, and greater efficiency. Our commitment is to support citizens and businesses in the digital transition with clear information and accessible assistance.”
The awarding process prioritized technical quality, security, integration capacity, and the contractor’s experience, as well as improvements in customer service and technical support.
